You are choosing your limits

Responsible gambling at Cryptoleo Casino, before the first spin

Play only from 18+, and every Cryptoleo Casino account carries deposit limits, loss limits, session reminders, time-out periods and self-exclusion as standard.

Set your limit

UK licensedLicensed by UK Gambling Commission (23123-9243-R-264817)

Five facts

What you should know before you spend in your account

Read this when you want the licence, the helpline and the register in one short view.

Minimum age18+

LicenceUK Gambling Commission, 23123-9243-R-264817

Exclusion registerGAMSTOP

Helpline0808 8020 133

Limit questions[email protected]

Support you can switch on

Which limit should you switch on first?

Open this when you want to name the tool that fits the way you play.

What can I pay in?

A deposit limit caps what you can put in over a set span, so switch it on before your first session rather than after a costly evening.

Set before you sit down

This caps what a session can take from you in losses, which suits anyone who wants a stopping point fixed in advance rather than guessed at the time.

When you lose track of the clock

Reminders nudge you when play has run longer than you meant; switch them on if you lose track of time once you are in a game.

A pause with a fixed end

A time-out pauses your account for a rest you choose, and you take one when a break sounds better than carrying on tonight.

A closed account, by your own choice

Self-exclusion closes your account to play for a longer stretch, and you use it when the honest answer is that you need to be kept out.

Your own ceiling

You are in the account and ready to cap your spending

It settles where the limit lives in your account and what to check before you confirm.

Where is settings?

Check what is already set

Find the limits area and read what is already there, because an earlier limit may still apply to your account.

One cap that fits your budget

Pick the cap that fits your budget, whether that is money paid in, losses or time at play, and choose one you can keep comfortably.

Confirmed, then check your email

Confirm your choice and read the summary line, then check your support email for the record of what you set.

Pause for a few days or stop for longer

Stepping back for a few days. Set a time-out in your account and play stops for hours or days, whichever you choose. Deposit limits and bonuses stay untouched, and play returns on its own once the time is done.

A stop, not a pause. Choose self-exclusion in the casino account and access closes for a long stretch that you cannot cut short. Sign-in is blocked for the whole period, and the block lifts only when that period ends.

When one site is not enough. GAMSTOP, run by The National Online Self Exclusion Scheme Limited, covers many UK sites at once for at least 6 months. Register online at gamstop.co.uk, allow up to 24 hours for it to take effect, and we block access here. gamstop.co.uk

Two free services

Who can I call when play worries me?

Pick this up at the point where the worry has grown bigger than the fun.

National Gambling Helpline (GamCare)

The National Gambling Helpline, run by GamCare, gives free, confidential advice and puts players and relatives in touch with local support. It answers around the clock, every day of the year. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Gamblers Anonymous holds free peer-led meetings, with no appointment needed, and runs mixed meetings for family and friends affected by a player's gambling. gamblersanonymous.org.uk

Play that has stopped being play

Noticing these signs early keeps a small problem from growing into a heavy one. A deposit limit or a pause in your account is a first step, and it is easier to take one now than later.

Read through these and see whether any of them fit your own week.

Playing past the time you set
Chasing money already lost
Hiding your play from people close to you
Spending money meant for bills
Borrowing to keep playing
Feeling restless when you cannot play
Play that stopped feeling like fun

Six straight answers

Answers while you weigh up a break

Six short answers on limits, closing an account and getting help, so nothing stays unclear.

Can I close my account for good through your support email?+

Yes. Send your closure request to the support address listed on this page and the team will act on it, then confirm by email. Closure is the end of your play here, so only ask if you mean it.

Where can I get advice about a relative who plays too much?+

Call the National Gambling Helpline, run by GamCare, on 0808 8020 133; it is free and answers around the clock. Its advisers speak to relatives and friends as well as players, and can point your family to further support.

Do the limit settings work the same in the mobile version?+

Yes. Your deposit limits, loss limits, session reminders and time-outs live in the same account section on a phone as on a desktop. Signing in through the mobile browser takes you to identical controls.

Why do you check my age before I can play?+

Because this site is for adults of 18 and over, and an age check is how we keep it that way. Uploading proof of identity is part of the same verification the UK Gambling Commission requires of licensed operators.

Can I change a limit after I have set it?+

Yes, in the same account section where you set it, and the new figure shows before you deposit again. Set limits while you are calm and unhurried rather than straight after a losing session, when judgement slips.

Can I end a self-exclusion before the period ends?+

No. The exclusion holds for the whole period you picked, and the team cannot shorten it for you. That firmness is the point: it protects the decision you made when you were thinking clearly.