The moment the payout waits

What cleared KYC unlocks at Cryptoleo Casino

Before your first withdrawal, the licence asks us to confirm who you are, and the check takes 22 hours.

Start your verification

UK licensedLicensed by UK Gambling Commission (23123-9243-R-264817)

Six rows, short answers

When the withdrawal screen stalls

On the day you join, the same six facts apply to every player here.

Who checks

Cryptoleo Casino Ltd

Licence number

UK Gambling Commission, 23123-9243-R-264817

How long

22 hours

When it is due

At the latest before your first withdrawal

Where to ask

[email protected]

Minimum age

18+

Upload guide

Right once, no second email

When the request lands in your inbox, these four stages keep it to a single round.

Flat now, accepted later

At the first upload, lay your proof of identity flat in good light. Keep all four corners inside the frame and check that no glare covers the photo.

Whose name is on it?

Next comes proof of address. Pick a recent letter showing your full name and the address you registered, and send the whole page, not a cropped corner.

Card in your name?

Then confirm the payment method you used. A screenshot showing the card or wallet in your own name, with the last digits visible, settles it fastest.

A cleared account

After sending, watch your inbox and the verification address for any follow-up. Give the team the 22 hours it needs, then check the withdrawal screen again.

Before the scan

The ask that arrives by email

At the moment the request lands, one worry comes with it: how much personal detail is shown.

Proof of identity

ConfirmsWho you are

Must showName, photo and date of birth

Proof of address

ConfirmsWhere you live

Must showName, address and a recent date

Payment method confirmation

ConfirmsThe account is yours

Must showYour name and the last digits

Get it right next time

Sending a screenshot again. At the moment a screenshot is sent instead of a photo, the file shows pixels and glare rather than the print. Lay the card on a table and photograph it. Skip screen captures of your banking app.

An out-of-date statement. Minutes after you pick an old bill from the drawer, the reviewer sees a date that has already lapsed. Download a fresh statement from your bank today. Choose the most recent bill you hold.

Steady the phone first. On a phone held at an angle, the corners leave the frame and the text blurs into grey. Rest the phone flat and fill the frame. Check every corner is inside the shot.

Routine question, not an accusation

Under licence 23123-9243-R-264817, issued by the UK Gambling Commission, Cryptoleo Casino Ltd has to know that money in play is clean. Source of funds checks are therefore routine: they apply to plenty of players and single nobody out. They are not an accusation of anything, and they are never aimed at you personally.

Depending on how you pay in, some of the following may be enough on its own.

Recent payslips from your employer
Bank statement showing salary credits
Tax paperwork for self-employment
Proof of a property sale or inheritance
Savings or investment account summary

Check timing

When your details get a second look

Half a minute here and you will know which of your own actions brings the request.

A spelling that differs

On the evening a name or date differs by one letter, the system stops and asks for the identity document itself.

An added payment route

The moment a fresh card or wallet appears, we confirm the account behind it carries the same name as your profile.

An out-of-pattern amount

When a single movement sits far above your normal pattern, the licence asks us to see the paperwork behind the money.

The first payout request

Before the first payout leaves, the licence requires a completed check, so your identity and address are confirmed at that gate.

Get your payout moving

Rejected once, fixed fast

Short, straight answers on refusals, timing, source of funds and what happens after you send files.

My document was rejected, what do I do next?+

Send a fresh copy of the same type of document, sharp and fully in frame. Check the corners, the expiry date and that no text is cut off before resending to [email protected]. A second look usually clears it.

What is the source of funds check actually for?+

It is a routine duty placed on us by our licence, aimed at keeping gambling money clean. Nobody is accusing you of anything. A payslip, bank statement or similar record simply shows the money you play with is legitimately yours.

Can I upload my documents from my phone?+

Yes, phone photos are fine. Lay the document flat on a plain surface in good light, avoid flash glare and shadows from your hand. Keep all four corners visible and the whole page readable in one shot.

When do I have to be verified by?+

At the latest before your first withdrawal leaves us. We may ask earlier, though, at sign-up or when you make your first deposit, so having the files ready saves a delay later.

What if my name has changed since my ID was issued?+

Send the document showing your new name along with one linking it to the old one, such as a marriage certificate. Both together let us match your account to the identity on file. Mention the change in your message so the reviewer sees it.

How long does the check take to finish?+

Around 22 hours from a complete set of clear documents. Missing pages or blurry copies restart the clock while we ask for replacements. You get an email as soon as the review closes.

Which regulator licenses Cryptoleo Casino and under what number?+

We hold a licence from the UK Gambling Commission under number 23123-9243-R-264817, issued to Cryptoleo Casino Ltd. That licence is why the identity and source of funds checks exist at all. You can confirm the details on the regulator's own register.